FAQ’s

Legacy Collection values each customer greatly. You are entitled to a refund or replacement based on if the clothing is damaged in anyway, also if the goods fail to be acceptable quality upon delivery.
Ensure all returns are packaged correctly with damaged item/items. Legacy Collection reserves the right to deny a refund if the item is returned in good quality condition.
All returns must be received within 14 days from the date of purchase to Chermside, Brisbane, QLD, Australia,. You will receive a confirmation email once your refund has been processed.

Once payment is received and processed your order will be shipped within 3 business days.

Once your order has been manually shipped via Australia Post, your tracking number will be sent to you via email.

Once your order has been shipped via Australia Post, please allow 7 – 10 business days based on travel routes and which state you are located in.

Gift Cards are currently not available to receive discounts or make purchases.

There are currently no special promotions running.

Legacy Collection accepts MasterCard, Pay Pal, Afterpay. All orders are paid via our check out link in the Cart Store.

No Layby currently available.

Legacy Collection does not accept Crypto Currency as payment.

Orders are shipped from our office in Chermside, Queensland.

No, Legacy Collection is a small owned and operated local Australian business.

Your refund will be processed based on if the clothing is returned in good resale condition and properly packaged. Once we determine all our policies have been met, your refund will be processed and a confirmation email will be sent to you.

Your tracking number will be sent to you via email once your order has been manually shipped to Australia Post.

Due to limited stock available, we may have sold out on that particular item.

We will only cancel orders if we are currently out of stock.

If an error has occurred, we will promptly send you your invoice and receipt upon request.

Once it has already been paid for and shipped, you cannot cancel your pre-existing order.

You are responsible for providing accurate delivery details and no changes can occur after your order has been shipped.

Please notify us straightaway and we will work diligently to fix any problems.

Based on limited stock, if you don’t receive all of your order, we may be currently out of stock for that particular item.

All customers information is kept strictly confidential and private. Legacy Collection may use customer’s email to offer upcoming releases and general information.

All supplied sensitive/credit information is kept strictly confidential and secure.

Do’s: Cold wash/Air dry
Don’t’s: Hot/Warm wash or place in a dryer

We recommend hand wash only, using cold soapy water and air dry. Please do not machine wash.

We are currently operating as normal from our office in Chermside. Please allow more time due to heavy parcel demand currently experienced by Australia Post.

No, we are operating as per normal.

Yes, you can. All items will be handled in a professional manner and is thoroughly cleaned before resale. Legacy Collection items are hygienically cared for before they go on sale.